For the purposes of applicable data-protection law, the controller of your personal information is Yorkshire Canine Academy Ltd, trading as Vantage Pro Mentorship, of Swan Lane, Eccup, Leeds LS16 8AZ, United Kingdom.
You can contact us about this notice or our handling of personal information at [email protected]. Our website is https://vantage-pro.co.uk.
In this notice, “Website” means any Vantage Pro Mentorship website that links to this notice. “Services” means our Website and all related mentorship, coaching, education, events, products, communications, sales and support services.
Information you provide to us
We collect personal information that you choose to provide when you register for an account, enquire about our Services, book or purchase a programme, participate in a session or event, submit a form, join a mailing list, provide feedback, or contact us. Depending on how you interact with us, this may include your name, email address, telephone number, postal or billing address, username and password, contact preferences, information you provide in forms or communications, and records of your participation in our Services.
Where you buy Services, we may collect information needed to administer the order, including transaction details, billing information and the information necessary to provide the relevant programme or support. We do not intend to store full payment-card details ourselves. Payments are processed by Stripe and PayPal, whose own privacy notices and terms will apply to their processing of payment information.
Please ensure that information you give us is accurate and let us know if it changes.
Information collected automatically
When you visit, use or navigate the Website, we may automatically collect limited technical and usage information. This can include your IP address, browser type and settings, device type, operating system, language settings, approximate location derived from your IP address, referring URLs, pages or content viewed, dates and times of use, and diagnostic or performance information.
We collect this information to operate, secure and improve the Website, understand its performance and support internal analytics. We may collect it through cookies and similar technologies, as explained in section 6 below.
Information from other sources
Where relevant and lawful, we may receive limited information about you from other sources, such as public databases, event partners, referral partners, marketing platforms or social-media platforms. We use this information only for the purposes described in this notice or otherwise communicated to you. Delete this paragraph if Vantage Pro Mentorship does not receive information from these sources.
We use personal information only where we have a valid reason to do so. Where United Kingdom or European Economic Area data-protection law applies, this may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests without overriding your rights, or rely on your consent where required.
We may use your information for the following purposes:
to respond to enquiries and provide information about Vantage Pro Mentorship and its Services;
to create and manage accounts, registrations, bookings, purchases and participation in our Services;
to deliver mentorship programmes, learning resources, sessions, events, support and customer service;
to process payments, administer refunds where applicable, maintain transaction records and prevent fraud;
to communicate important administrative information, including changes to Services, terms or policies;
to request feedback and, with your permission, publish testimonials or case studies;
to maintain the security, reliability and functionality of the Website and Services;
to analyse Website use and improve our content, programmes and customer experience;
to enforce our terms, protect our rights and property, investigate misuse or fraud, and comply with legal obligations; and
to send marketing communications where permitted by law and in accordance with your preferences. You can opt out of marketing communications at any time using the unsubscribe link in an email or by contacting us.
We may share personal information with trusted third parties that help us operate Vantage Pro Mentorship and provide the Services. These may include payment processors, website hosting providers, email and communication platforms, customer-support tools, analytics providers, learning-platform or community providers, professional advisers, and service providers that support sales, marketing, administration or security.
Relevant providers include Stripe and PayPal for payment processing, GoHighLevel for customer-relationship management, communications and marketing functions, Skool for community and learning-platform functions, Google Analytics for website analytics, and Meta Pixel for advertising measurement, remarketing and marketing functions. We may also use providers that host the Website, send email, facilitate meetings or events, process forms, or support other business operations. We require service providers to use personal information only as necessary to provide services to us or as otherwise permitted by law. A current list of relevant providers should be maintained internally and, where appropriate, made available on request.
We may also disclose information where necessary to comply with a legal obligation, respond to a lawful request, protect the rights, safety or property of Vantage Pro Mentorship or others, prevent fraud or security incidents, or in connection with a merger, sale, financing, reorganisation or acquisition of all or part of our business.
We do not sell or rent personal information to third parties for their own direct-marketing purposes.
Some service providers may process personal information outside the United Kingdom, European Economic Area or your country of residence. Where applicable law requires it, we will take appropriate steps to ensure that any international transfer is protected by a lawful transfer mechanism and appropriate safeguards.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We use reasonable organisational and technical measures designed to protect the personal information we process. However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
You should use a secure environment when accessing the Website and keep account credentials confidential. Please contact us promptly if you believe that your account or personal information may have been compromised.
Vantage Pro Mentorship is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from individuals below that age without appropriate consent or another lawful basis.
If you believe that a child has provided us with personal information contrary to this notice, please contact us at [email protected] so that we can investigate and take appropriate action.
Depending on where you live and the law that applies, you may have rights to:
•request access to the personal information we hold about you;
•request correction of inaccurate or incomplete information;
•request deletion of information in certain circumstances;
•request restriction of processing in certain circumstances;
•object to processing based on legitimate interests or to direct marketing;
•request a portable copy of information that you provided to us, where applicable; and
•withdraw consent at any time where our processing relies on your consent. Withdrawal will not affect processing that was lawful before withdrawal.
To exercise a right, please contact us at [email protected]. We may need to verify your identity before responding. We will respond in accordance with applicable law.
If United Kingdom data-protection law applies and you are dissatisfied with our response, you may have the right to complain to the UK Information Commissioner’s Office at ico.org.uk. If you are in the European Economic Area, you may also contact your local data-protection supervisory authority.
Account information
If the Website offers user accounts, you may request to review, correct or close your account by contacting us at [email protected]. We may retain limited information after account closure where necessary for fraud prevention, legal compliance, dispute resolution or other legitimate purposes.
Delete this subsection if Vantage Pro Mentorship does not offer accounts.
Marketing preferences
You can opt out of marketing emails at any time by using the unsubscribe link in an email or by contacting us. We may still send non-marketing communications that are necessary to provide the Services, administer an account or transaction, or respond to a request.
Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for recognising and responding to Do Not Track signals, we do not currently respond to those signals. We will update this notice if a legally binding standard that applies to us is adopted.
Privacy laws in some jurisdictions provide additional rights or require additional disclosures. If you are a resident of California or another jurisdiction with specific privacy rights, please contact us at [email protected] to request information about how those laws may apply to you.
We may update this notice from time to time to reflect changes to our practices, Services or legal requirements. We will post the updated version on the Website and revise the “Last updated” date above. Where a change is material, we may provide additional notice where required.
If you have a question, concern or request about this privacy notice or how Vantage Pro Mentorship handles personal information, please contact:
Yorkshire Canine Academy Ltd trading as Vantage Pro Mentorship
Email: [email protected]
Post: Swan Lane, Eccup, Leeds LS16 8AZ, United Kingdom
Website: https://vantage-pro.co.uk